USE CASE · AUTOMOTIVE
Auto and dealerships
Convert vehicle inquiries into qualified showroom visits.
OnDuty answers financing, inventory, and test drive questions in real time so sales teams can focus on closing, not repetitive back and forth.
Pain points we solve
- •Leads ask the same questions about financing, availability, and trade-ins at all hours.
- •Sales reps lose momentum when follow-up depends on manual messaging.
- •Showroom teams receive unqualified inquiries with missing context.
Outcomes you can expect
- •Prospects receive instant, consistent answers about vehicles and financing options.
- •Only qualified leads reach the sales floor with context attached.
- •Abandoned inquiries are recovered with automated follow-ups.
Signals & metrics
Handled by OnDuty
OnDutyFinancing and inventory FAQs
OnDuty answers model availability, financing terms, and basic trade-in questions with approved dealership rules.
Lead qualification before handoff
Collects budget, preferred model, location, and timeline so reps receive warm leads.
Test drive and follow-up workflows
Schedules test drives and sends reminders and follow-ups without manual writing.
Example conversation
User
Do you have the 2025 SUV model in stock and can I finance it?
OnDuty
Yes, we have two units in stock. Financing starts at 20% down. I can help schedule a test drive.
User
Great, I can go tomorrow afternoon.
OnDuty
Done. You are scheduled for 3:30 pm tomorrow. I already shared your financing preferences with our sales team.
Enterprise extensions
For enterprise teams, this use case can be extended with custom workflow automation, private deployment options, and more advanced agent setups managed through OnDuty.
Where needed, we can deploy a more advanced automation layer using our own resources and manage it through the OnDuty platform.
Workflow steps
3 channels- 1
Capture buyer intent
OnDuty captures model interest, budget, and preferred timeline from first contact.
- 2
Apply qualification logic
It scores lead intent and routes only qualified opportunities to sales reps.
- 3
Coordinate next step
Schedules test drives or callbacks and shares context with the assigned rep.
- 4
Follow up automatically
If the buyer goes quiet, OnDuty triggers follow-ups based on dealership rules.
KPIs to watch
- Qualified leads
- Test drives booked
- Recovered inquiries
Channels covered
- Website chat
- WhatsApp Business
- Instagram DMs