Blog
Writing from the OnDuty team, each piece written against one question a buyer would ask.
pricing · 2026-10-23 · 5 min
How AI customer support is priced: seats, conversations or credit
The three ways AI customer support is priced, who carries the risk in each, and how OnDuty meters systems, people and monthly credit.
governance · 2026-10-23 · 5 min
How to let an AI agent act on your customers without losing control
How to put an AI agent behind a gate: propose, evaluate, execute, record, what each failure does, and how shadow mode proves a rule before it is enforced.
guide · 2026-10-23 · 5 min
Chatbot, CRM automation or an AI context layer: what does your business need?
The case for each simpler option first, then what an AI context layer adds when customers live across WhatsApp, email, documents and a CRM.